Booking Conditions

Payment of the invoice constitutes a contract between Quintessentially Travel Limited and all the parties listed on the booking on whose behalf the party leader is acting, and constitutes acceptance of the booking terms and conditions set out below. 

1. Definitions and Interpretations

a) In these Booking Terms & Conditions “The Company” shall mean Quintessentially Travel Limited (whose registered office is 29 Portland Place, London, W1B 1QB, UK) and where the context permits shall include its agents or employees.

b) “The Client” shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made;

c) “Force Majeure” shall mean any event outside the Company’s control which prevents the prompt performance of its obligations, including war or threat of war, riot, civil strife, industrial disputes, terrorist activity, natural disaster, fire, epidemic, outbreaks of illness, or adverse weather conditions.

d) The singular shall include the plural and vice versa and the masculine shall include the feminine where the context so requires.

e) The term “Villa” 

2. Booking and Deposit

a) When The Client books a holiday, they must pay the deposit as advised by The Company (or full amount if departure is within 12 weeks), which will be a minimum of 25% of the booking value of the villa rental, plus additional services paid in full. When The Client makes a booking they are confirming that they understand, and have accepted the Terms & Conditions of The Company on behalf of all members of the travelling party. A contract will be made once The Company receives payment. A confirmation invoice will be issued by The Company.

i. The deposit shall only be refundable in accordance with Booking Terms & Conditions No. 5 or 6. The Company has the right to refuse to accept any bookings at The Company’s discretion, refunding any deposit received, without necessarily specifying a reason.

ii. Payments of deposit and final balance may be paid by Direct Payments/Bank transfer, Credit or Debit card to the Company. If should be noted that use of a Visa/MasterCard credit card a 2% charge is levied, for Amex a 3% charge is levied.

b) Security Deposits are required for the majority of accommodations and the required amount will be specified at the time of booking. By confirming your booking you permit The Company or the accommodation supplier to hold the security deposit. The security deposit will be released 21 days following the end of tenancy, unless deductions have been advised. Such deductions will (if possible) be advised whilst on holiday or no later than 21 days (or up to three months where there is telephone usage), after your return.

c) The Client may be required to complete a booking form provided to The Company by their supplier. The Booking Form will need to be completed and returned to The Company or supplier by The Client in a timely manner to ensure the holiday is correctly booked. 

d) In some occasions The Company may require The Client pays suppliers of accommodation or services directly, in which case The Client will follow the payment procedures of the said supplier and overrides these Terms and Conditions. In this case The Company will provide the Terms and Conditions of the supplier to The Client. The contract is therefore between The Client and the supplier, with The Company acting as a third party supplier and is absolved from all responsibilities and liabilities.

3. Terms of Payment

a) The full balance of the holiday price (including any charges made by any supplementary invoice) must be paid by the due date shown on the initial confirmation/invoice (either 12 weeks prior to date of departure or by return within this period). The Company has the right to send The Client a supplementary invoice to cover any of the subsequent charges which Booking Condition No. 4 allows the Company to pass on to The Client rather than absorb them. These charges become part of the holiday price and are payable by return. 

b) The Company reserves the right to treat the booking as cancelled if any part of the balance of the holiday price remains unpaid by the due date.

c) If a booking is cancelled, the cancellation terms as per Booking Condition No. 8 will apply. If the booking has been made through a travel agent all monies paid to the travel agent for holidays are held by the travel agent on behalf of The Company at all times.

4. Prices

The Company reserves the right to increase or decrease prices at any time prior to booking and The Client will be informed of the up to date price prior to booking. The charges which make up the total holiday price specified in the confirmation invoice are calculated on the basis of costs to The Company and rates of exchange as advised by The Company’s bank at time of booking. Prices consist of a mixture of currencies and do not necessarily relate to the country of destination. After The Client has booked, the holiday price may increase because of surcharges on the following items: governmental action, including increases in taxes, currency changes, aircraft fuel, overflying charges, airport charges and increases in scheduled airfares. There will be no change within 30 days of your departure.

a) The Company will absorb and The Client will not be charged for any increase equivalent to 2% of the price of travel arrangements, which excludes any amendment charges. The Client will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that The Client has to pay an increase of more than 10% of the price of the travel arrangements, The Client will have the option of accepting a change to another holiday if The Company are able to offer one (if it is of lower price The Client will be refunded the difference in price, but The Client’s accept this may be of a lower quality), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should The Client decide to cancel for the reasons above, they must exercise your right to do so within 14 days from the issue date printed on your final invoice.

b) Should the price of the holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to The Client. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of travel due to contractual and other protection in place.

5. Alterations by The Company

After a Confirmation Invoice has been issued, The Company makes every effort to operate all holidays as advertised. The Company plan arrangements a long time in advance using independent suppliers such as airlines, hotels, accommodation suppliers and agencies, local transport operators and guides, over whom The Company have no direct control. In very rare circumstances, The Company may have to modify a holiday before departure. Most of these changes are minor. However, if The Company consider them a material change, The Client will be notified as soon as reasonably practical. A material change includes a change of flight time by more than 12 hours, a change of international airport (except between airports serving the same city), a change of destination or a change to a lower standard accommodation, and/or price. In the case of a material change before departure The Company will provide The Client with three alternatives:

a) Accept the modification

b) Change the booking to another available holiday

c) Cancel and receive a full refund.

If The Client chooses another holiday which is more expensive the difference must be paid, but if it is cheaper, The Company will make the appropriate refund. If The Client cancels and receives a full refund following a material change made for any reason other than force majeure or low bookings The Client will receive the following compensation, calculated according to the number of days prior to departure that you are notified of the change. Over 14 days prior to departure, compensation of £10 per person per affected day will be paid to The Client or £20 per person per affected in the event of cancellation or material alteration within 14 days of departure date. In accordance with EU regulation 2111/2005 The Company are required to advise The Client of the actual carrier operating any flights.

6. Cancellation by the Company

The Company has the right to cancel The Client’s holiday in the following circumstances:

a) At any time owing to Force Majeure, in which case The Company shall offer if available, either alternative holiday  arrangements of a similar standard or refund all monies paid by The Client in respect of the arrangements showing on The Company’s confirmation invoice within 14 days.

b) At the due date if The Client has failed to pay the full balance of the holiday price in accordance with Booking Condition No. 3, in which case cancellation charges as per “8. Cancellation by The Client” will apply.

c) If The Company is obliged to cancel the holiday in any other circumstances before departure, The Company will use its best

endeavors to offer alternative arrangements of equivalent or very closely similar standard and price, if available; travel arrangements of a lower standard and a refund of the difference in price; or a full refund of all monies paid will be made.

7. Alterations by The Client

a) Once a booking has been confirmed any changes to accommodation, flights, dates or names of the party requested by

The Client will incur a £50 amendment fee per person in respect of each change to cover costs incurred. Any request for changes must be in writing from the person who made the booking or their travel agent. Certain travel arrangements (e.g. Apex tickets) cannot be changed after a booking has been made and could incur a cancellation charge of up to 100% of that part of the arrangements. Save as set out in (iv) below, changes cannot be made within 42 days of departure and any such request will be subject to the cancellation charges set out in Clause 8. If the booking is changed to a holiday of lower value, and then cancelled, The Company reserves the right to levy cancellation charges on the value of the original booking.

b) If The Client chooses to modify or abandon the arrangements after commencement of the holiday (e.g. change accommodation or the duration of the stay), they will be deemed to be breaking their contract with The Company and The Company cannot accept liability for any loss, damage or additional expenses resulting there from and no refunds for un-utilised services or arrangements will be made unless The Company is at fault and has been given the opportunity to rectify the problem.

c) If The Client chooses to change their booking by transferring it to another person, The Company will arrange for such a transfer, provided that:

i. The reason for the transfer of the booking is that The Client is prevented from travelling. In this event The Client will need to

provide documentary proof (such as a doctor’s certificate) of the reason before The Company will authorise a transfer and:

ii. The Client or the transferee, pays any balance due before the transfer is authorised by The Company and;

iii. The transferee meets all conditions of the holiday originally booked;

iv. The request for a transfer is sent to The Company in writing 28 days before departure together with full details of the transferee, documentary proof (as outlined in (i) above and payment of a fee of £50 per person to cover administrative costs plus any charges which the suppliers impose by virtue of the transfer, particularly where any supplier regards the transfer as a cancellation and new booking. For example, air carriers do not allow transfer of an air ticket without payment of cancellation charges and the cost of a replacement ticket.

8. Cancellation by The Client

a) All cancellations by The Client must be in writing from the person who made the booking, either by special delivery, email or facsimile. Cancellation applies only from the date of receipt by The Company of the cancellation notification. If the cancellation notification is received 55 days or more before the departure date, only the holiday deposit is forfeit, plus any costs incurred by us for non-refundable or non changeable travel reservations. Thereafter, the following percentage of the total holiday price will be payable as a cancellation charge by The Client (apart from the exceptions below):

Between 55 – 41 days before departure 40%

Between 42 – 29 days before departure 60%

Between 28 – 15 days before departure 80%

Between 14 and the departure date or later 100%

b) For certain accommodation and service bookings, individual cancellation charges will apply and will be advised at the time of booking:

c) The above cancellation charges represent a reasonable estimate by The Company of the likely losses resulting from your cancellation. Cancellation charges also apply to partial cancellations (e.g. where The Client books for two weeks but amends to one week. In this case, cancellation charges would apply to the second cancelled week). In the event of a cancellation charge arising under this clause the amount due must be paid by The Client to The Company within 7 days of the charge arising, notwithstanding the fact that The Client’s holiday insurance policy may cover the cancellation charge. It is The Client’s responsibility to claim any insurance monies due as The Company cannot claim on behalf of The Client.

d) If The Client wishes to change or part cancel accommodation, flights, dates or names of the party, we will endeavor to secure such a change provided The Client pays all costs incurred by us.  

e) It should be noted that most scheduled air tickets and bought-in charter flights are non-transferable and name changes are not permitted. The Company reserves the right to treat name changes on such tickets as cancellations. In certain cases the airline may have applied certain ticketing deadlines to your booking and this may result in higher cancellation charges, The Client should please enquire for details at the time of booking.

9. Travel Insurance

It is essential that The Client’s have insurance cover which is adequate for their needs. The Company reserves the right to refuse bookings from Client’s who are not adequately insured against holiday risks. The Client’s must provide evidence of adequate insurance or that they have adequate alternative arrangements upon request.

10. Liability of the Company

a) If the contract between The Company and The Client is not performed or is improperly performed by The Company or suppliers, The Company will The Client appropriate compensation if this has affected the enjoyment of the travel arrangements.

However, The Company will not be liable where any failure in the performance of the contract is due to: The Client; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond the control of The Company, the consequences of which could not have been avoided even if all due care had been exercised; or an event which The Company or suppliers, even with all due care, could not foresee or forestall. The Company’s liability, except in cases involving death, injury or illness, shall be limited to a maximum of the cost of the travel arrangements. Liability will also be limited in accordance with and/or in an identical manner to

i. Suppliers to The Company (such as accommodation or transport providers) have their own Booking Terms & Conditions or conditions of carriage, and these conditions are binding between The Company and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier.

ii. Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that The Client can claim for death, injury, delay to passengers and loss, damage and delay to luggage. The Company are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. The Client can ask for copies of the transport companies' contractual terms, or the international conventions, from The Company.

b) If the contract is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond the control of The Company, the consequences of which could not have been avoided even if all due care had been exercised, or an event which The Company or suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, The Client will be offered prompt assistance as is reasonable in the circumstances.

c) Great care is taken to ensure that the description and prices given on The Company’s website are accurate at the time launch. However, changes can occur, and The Company reserves the right to change any of the details on this website.

d) If The Company make any payment to The Client or any member of the travelling party for death, personal injury or illness, The Client must give The Company or insurers of The Company the rights they may have to take actions against the person or organisation responsible for causing the death, personal injury or illness and The Client must co-operate fully with The Company in seeking recovery of any payment The Company may make.

e) Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. The Company has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of Force Majeure The Company are obliged to change or end the holiday after departure, but before the end of the holiday, The Company will not pay compensation or reimburse The Client for expenses incurred. The Client must have adequate travel insurance for the holiday and claim via their insurance company for any loss or damage to luggage and/or personal possessions. In the event that any claim is made directly with The Company, the liability to pay compensation and/or the amount of compensation will be limited in accordance with the conventions referred to in (a) above.

f) The Company shall not be liable for any noise, nuisance, disturbance or building work arising outside the accommodation supplied by The Company and caused by third parties beyond the control of The Company. A situation may develop, sometimes rapidly and intrusively, with little or no advance warning. The Company shall, however, make every effort to minimise such noise, nuisance or disturbance and forewarn The Client if The Company has knowledge of this.

g) All “accommodation only” holidays are not governed by the terms and conditions of an Air Travel Organisers License (ATOL) issued by the Civil Aviation Authority nor are they covered by the Package Travel, Package Holidays and Package Tours Regulations 1992. Should The Client book a villa only holiday with The Company, then The Company is not liable in any way for any other aspects of the travel arrangements made by The Client. 

11. Responsibility of The Client

a) Any passports, visas, health certificates, Insurance, International Driving Licenses and other travel documents required for the holiday must be obtained by The Client, whose responsibility it remains to ensure that these are all in order and to meet any

additional costs incurred (whether by The Client or by The Company on The Client’s behalf) as a result of failure to comply

with such requirements. 

b) The Client is responsible to arrive at stated departure times and places and any loss or damage suffered through failure to do so lies with The Client. The Company has no liability whatsoever to The Client through failure to do so.

c) The Foreign & Commonwealth Advice Unit may have issued information about the holiday destination booked. The Client is advised to check this information on the Internet under the address Alternatively, The Client can contact the ABTA Consumer Affairs Information Department on 0901 2015050 (calls charged at 50p min).

d) Under EU Regulation 261/2004 The Client has the right in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle The Client to a refund of holiday cost from The Company.

e) The Client’s right to a refund and/or compensation from The Company is set out in Section “10. Liability of the Company”. If  any payments are due to The Client from The Company, any payment made to the Client by the airline will be deducted from this amount.

12. Health & Safety

The welfare of The Client’s of The Company is of prime concern, and reasonable steps to try to ensure that The Client gets the most from their holiday has been undertaken. Wherever possible, assessments of any obvious or potential risks have addressed appropriately. Please bear in mind however, that standards of safety and regulations vary from country to country. As The Company operates diversely, some destinations may not adopt the same standards to which The Client may be accustomed to at home. The Client should be vigilant for their own safety and that of others. If available, The Client should please ensure they read, or listen carefully to safety information provided locally. The Company would also like to highlight the following safety recommendations:

a) General Safety: The Client’s and the travelling party should exercise the same care and cautions that they would in unfamiliar surroundings. The Client’s should remember that children may be less careful than adults, so please take extra care with children. Please remember that when crossing the road, traffic may be travelling in the opposite direction. Do look after personal belongings – please take advantage of safety deposit facilities where available, and ensure that personal items are not left on display whilst in the accommodation or in cars and rental vehicles.

b) Low Walls, Balconies, Slopes, Drops & Trip Hazards: Many accommodations listed are built on hill slopes with descending gardens/terraces with spectacular views, or are conversions of rambling traditional buildings. In order not to detract from the surrounding scenery or design, low-walls and balconies are often a popular design at some properties. The Client’s are requested to ensure that all members of the travelling party are aware of any potential risks on arrival. Please take extra care of any children in the party.

c) Gas Appliances: These may be installed to heat water and local regulations are followed to ensure they are suitably maintained, however it is appreciated The Client’s may prefer not to stay in accommodations with Gas appliances. Please discuss with your Sales Consultant prior to booking.

d) Fire Safety: On arrival The Client’s should take time to: familiarise themselves with emergency exit routes, read or listen to any safety information given locally; make a note of the nearest fire extinguisher and how to raise the alarm in the case of fire; ensure that all cigarettes/cigars are extinguished and that candles or fires are not left burning when The Client’s go out or go to bed; in the event of fire, leave the accommodation immediately (do not stop to pack/collect belongings, stay calm and do not panic); closing all doors en route.

e) Balcony Safety: Take extra care on balconies. Children should never be left unsupervised or allowed to climb on furniture or railings. Adults should also be careful – do not sit on the balcony wall or railings. It is not advisable to lean over balconies.

f) Glass Doors: Please take extra care when using these as in bright sunlight it is not always obvious whether they are open or closed. A few glass doors are equipped with toughened safety glass but these are not legally required in some countries.

g) Electricity and Gas: The Client should respect gas and electricity as they would at home; please follow any instructions given for appliances; please ensure that all gas and electric devices are turned off at night or when not in your villa or room; do not tamper with any related fixture or fitting; please report any faults immediately.

h) Jacuzzis, Steam Rooms & Saunas: Please do not use these facilities if The Client or accompanying travelers: suffer from heart disease or circulatory problems; suffer from an infectious skin disease, sores or wounds; are pregnant (or seek medical advice before using the facilities); are taking anticoagulants, antihistamines, vasodilators, vasoconstrictions, stimulants, hypnotics, narcotics or tranquilisers or any other medications; suffer from an illness causing an inability to perspire; have eaten a heavy meal and/or alcohol within one and a half hours; are feeling unwell or suffering from any medical condition; have recently exercised. Please allow time for body temperatures to return to normal. Children (under 12) should not be allowed to use the facilities. 

i) Lift Safety: Do not use lifts in the event of a fire. Not all lifts are the same; some do not have interior doors, please exercise caution particularly when using cage-style three-sided lifts. Children should not at any time be permitted to use the lifts without the supervision of adults.

j) Beach Safety: Even the safest beaches can be dangerous in certain weather conditions. Be aware of depths, tides and currents. Check local advice and respect any warnings of strong currents. Do not swim alone or at night. Do not allow children to swim unsupervised. Do not use inflatable boats or lilos on open water. Swim along the shore and not out to sea. If the beach has a flag system, please learn and follow it.

k) Swimming Pool Safety: Diving is not permitted. Please walk and do not run around the pool. Please be aware of the pool depths. Please do not enter the pool with copious amounts of suncream/tanning oil/sand on the skin. Please shower prior to entering the pool. Swimming at night is not permitted. It is advised that eating and drinking do not mix with swimming. No breakable items, e.g. drinking glasses, glass bottles, etc. are permitted around the pool. Inside furniture is not to be taken to the pool. Please do not lift or remove the pool filter covers. Children should never be left unsupervised in the swimming pool or around the pool area. Please protect y children and ensure that they remain in view at all times, especially small children and weak swimmers. Always ensure that non or weak swimmers wear suitable buoyancy aides although these should not be considered a substitute for vigilance and supervision.

l) Infinity Pools: Also called Horizon Pools, they are increasingly popular as they offer incredible views from within the pool and its surroundings. Due to their design however, some have significant drops from the far edge. The safety precautions suggested above, are particularly relevant with infinity pools and The Company would like to take this opportunity to emphasise: No standing or walking around the edge; do not use inflatable’s (e.g. rings or lilos) in infinity/horizon pools.

m) Cot and Highchair Safety: Cots and high chairs provided in accommodation usually conform to local rather than to UK standards. Please exercise caution. High chairs often do not have harnesses. Please ensure that a child is secure and do not leave a child unattended in a high chair. Cot linen is rarely provided.

n) Animals: Do not feed, pet or play with any wild or domesticated animals. Please keep children from playing near wild or domesticated animals. Please use litter bins provided, thus discouraging wasps and vermin.

o) Sunbathing: Please avoid the sun’s strongest rays during the middle of the day. Always use a high factor sun protection suitable for your skin type and re-apply often, especially after swimming. Children should always wear a hat and have their shoulders covered. Never expose babies under six months to direct sunlight. Remember, fast tanning is not necessarily wise tanning. 

13. Airlines

a) The timings and aircraft type may be subject to change by the airlines concerned. Details will be reconfirmed on the final documentation. 

b) Delays. Individual Airline policies will apply.

14. Photographs

These are intended to give an overall impression rather than details of a specific resort or villa. The Company is not liable for any items of furniture or chattels, which appear in the photographs, which may have been changed or removed from the villa and any aspects of the villa environment which may have changed since the photographs were taken.

15. Disputes

a) Any dispute or complaint which The Client’s may have concerning their holiday arrangements, must be reported immediately by telephone, followed in writing to The Company’s local agent, Villa Manager/Owner or, where neither are available, to The Company in England (on the 24 hour contact numbers provided on the itinerary) either immediately if urgent, or within 48 hours of the complaint or dissatisfaction arising. It is unreasonable to take no action whilst on holiday but to write a letter of complaint on return. If The Client fails to follow this procedure, The Company will have been deprived of the opportunity to investigate and rectify any complaint whilst The Client was in resort, and this will affect the way in which The Company deal with the complaint and it may affect The Client’s rights under this contract. Any complaint which cannot be satisfactorily resolved in the resort must be reported in writing to The Company’s London office within 28 days of The Client’s return from holiday. Upon receipt of The Client’s letter, we will acknowledge it, investigate the points raised, and reply within 28 days. If this is not possible, we will send an interim letter, advising of our progress.

b) This contract is governed by English law and both parties shall submit to the jurisdiction of English courts.

c) The Company reserve the right in their absolute discretion to terminate or curtail The Client’s your holiday if behaviour is likely, in the reasonable opinion of The Company or that of the suppliers to cause distress, damage, annoyance and danger to our employees or to any third party, or their property. If The Clients are prevented from travelling or have to return home early for this reason, The Company will have no further responsibility for the holiday, including any homebound arrangements. The Company will impose full cancellation charges and will not give any refunds. Furthermore, The Company will be under no obligation to pay compensation or cover any costs which may be incurred as a result of having to make alternative arrangements. The Company or their suppliers reserve the right to report any illegal activity to the relevant authorities.

16. Copyright

The Company owns or is lawfully entitled to all of the copyright on its website and travel documents. All other intellectual property rights are reserved. The website is for personal use only and may not be used for commercial purposes. The Clients may only download the contents to their personal computer for viewing purposes and print out pages of the website for personal use. The Clients may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from the website or travel documents.

17. Privacy Promise

The Company is committed to protecting any information collected about The Client:

a) The Client Information Collected: When The Client makes a booking, The Company will require names, passport information/copies, email address, delivery address, credit or debit card details. It is the only way The Company can process each booking and for the purpose of documentation.

b) The Way The Client Information Is Used: The Company monitors client traffic patterns and Website usage to help develop the design and layout of the Website. The Company may also use the information collected to notify The Client about important changes to the Website, the latest services and exciting new offers.

c) How We Protect The Client: The Client’s booking is processed by secure server software, which encodes all information provided. This means that it is only available to The Client and The Company. The Company follow the strict security procedures required by European Law to ensure proper storage and careful disclosure of information in order that nothing improper happens to private information. The security procedures mean that The Company may occasionally request proof of identity before they are able to disclose personal information. 

d) What We Do with The Client Information: The Company will not disclose information to anyone other than to suppliers, delivery companies, and other third parties who need to know in order to process the booking. The disclosure of this data may include some companies, organisations and third parties that work outside the European economic area and do not maintain the same Data Protection Laws as European economic area countries. By giving The Company your personal information The Client consents to this disclosure and allows The Company to make services available. On occasion The Company may share personal information of The Client to selected Suppliers and agents in respect of the supply and delivery of the holiday booking.

e) Cookies: A cookie is a small amount of data sent to browsers from a web server and stored on the computer’s hard drive as and when The Client views The Company’s website. The Company’s cookies keep track of non-secure information about each visitor's usage of the Website and provide a personalised shopping experience.

f) Consent of The Client: By using the Website of The Company, The Client consents to The Company using the personal information provided to The Company and affiliates as set out in this privacy promise. If The Company decides to change the privacy promise, these will be posted on the Website so that The Client’s are always aware of the way information is collected, used and disclosed.

g) Contacting The Company: The Company is your data controller. If The Client has any queries about this privacy statement, Website practices or in relation to personal dealings with the Website, The Client can contact Paul Drummond, the nominated representative for dealing with data protection issues, who can be contacted at

18. General

a) The descriptions, facilities, local prices and amenities mentioned on The Company’s website are shown in good faith as generally being available at the time of publication, however are subject to change. 

b) Generally speaking, the properties listed on The Company’s website are non-smoking. Should you have a specific request for a non-smoking accommodation or an accommodation where smoking is permitted, please advise your Sales Consultant on booking.

c) Many accommodations are suitable for special events including but not limited to; Weddings, Birthday/Anniversary celebrations, and Corporate events. Special Terms and Conditions and supplements may be applicable, details are available on request. Arrangements for any special events will need to be authorised by the accommodation provider.

d) Should additional staffing elements be required whilst on holiday, including but not limited to: chefs/catering; chauffeurs; childcare; cleaning services; security personnel, the accommodation provider may stipulate these be provided by specified service providers and The Clients are not permitted to outsource additional services without explicit written consent from the accommodation provider. This includes special events as described (18. General, point c).

e) The accommodation will be provided in a clean and tidy state and it is the responsibility of The Client to ensure it is returned in the same way. Any unreasonable levels of untidiness, or if the property is left unclean may result in a cleaning surcharge being applied.

f) Some accommodations do not include amenities including but not limited to; electricity or gas consumption and telephone usage. If applicable, The Client will be charged for usage at the end of tenancy or within 3 months (as per 2. Booking and Deposit, point b).

Receive monthly inspiration and great offers
direct to your inbox.

+44 (0)845 269 6673